POLICIES
Our Policies
At Hudson Valley Lumber, we believe in transparency and clear communication. Below you’ll find our basic policies, including returns, privacy practices, terms and conditions, and how we use cookies. If you have any questions, just reach out – we’re always happy to help.
Return Policy:
Sheet goods can be returned free of charge if they are unused and in good condition. Special ordered items are subject to a 25% restocking fee and may require prior approval for returns. Please inspect all sheet goods upon delivery and report any damage within 24 hours to qualify for a partial or full refund. Custom-made items cannot be returned unless they are defective or incorrect.
Privacy Policy:
We respect your privacy. Any personal information you provide – such as your name, email, or phone number – will only be used to respond to your inquiries or provide services you’ve requested. We do not sell, rent, or share your information with third parties. By using this site, you consent to this policy.
Terms & Conditions:
By using this website, you agree to the following terms: All content, including text, images, and pricing, is provided for informational purposes only and may be subject to change without notice. We do our best to keep information accurate, but we do not guarantee the completeness or reliability of any content. Quotes provided through the site or email are estimates only and subject to confirmation. Final pricing and availability may vary. All materials are the property of HV Lumber and may not be used or reproduced without permission.
Cookies:
This site uses cookies to improve your browsing experience and help us understand how you use the site. By continuing to browse, you accept our use of cookies. You can disable cookies in your browser settings.
Contact Us:
If you have any questions about our policies, products or services, please don’t hesitate to reach out. Email us at [email protected], call 845-336-4340 or visit our showroom at: 418 Old Neighborhood Road, Kingston, NY 12401. Open Monday-Friday: 8AM-4:30PM